Cliff Luckie, service manager for Imaging Concepts of New Mexico works closely with ICNM's field engineers, dispatchers, parts personnel, and sales professionals to ensure that customers are receiving exceptional care. Believing that “service is the glue between a company and its customers,” he holds to the notion that “the better the service, the tighter the bond will be.”

An educational background in electronic engineering technology, Cliff joined Imaging Concepts in 1999 as a field engineer. With an aptitude for troubleshooting product and an emphasis on customer care, he earned the position of field supervisor within a year. In 2004, he took the lead as ICNM's service manager. Cliff is a New Mexico native and an avid skier.