Receptionist - JOIN THE WINNING IMAGING CONCEPTS TEAM

JOIN THE WINNING IMAGING CONCEPTS TEAM

<< Return

Receptionist

This position is: Full Time

Salary: Competitive wage and benefits

Position Location: Albuquerque

Imaging Concepts of New Mexico, a satellite office of Lewan & Associates, Inc. has a great opportunity for a Receptionist (Bilingual in English and Spanish strongly preferred) at our Albuquerque, NM location.

Imaging Concepts and Lewan have been providing document management solutions for over 35 years and serve customers in Colorado, New Mexico and Wyoming. Now partnered with Global Imaging Systems, Inc., a wholly owned subsidiary of Xerox's $15 billion corporation, we can offer you even more growth opportunity!

Imaging Concepts offers a total compensation and benefits package.

Position Overview/Description

Provide a wide variety of customer support over the telephone and in person regarding service and supply issues and requests, with an emphasis on serving outside customers. Reports to the Branch Manager.

Essential Responsibilities

Assist customers, sales reps and field engineers in placing supply orders and service requests via phone, email and fax.

Greet customers at the corporate office.

Assist customers, sales reps and field engineers as needed with service related issues.

Heavy customer phone contact.

Work directly with customers in meter collection and scheduling on site appointments.

Complete various projects that may include data entry, scanning, scheduling appointments, meter collection, projects in MS Excel and Word, etc.

Perform other duties as assigned.

Requirements:

Minimum Qualifications

High School Diploma or equivalent required

Bilingual in English and Spanish strongly preferred

Proven Customer Service phone skills with heavy customer contact preferred

Dispatch, Call Center and/or Call Management experience preferred

Ability to multitask and prioritize in order to meet deadlines

Strong interpersonal skills, including the ability to work with a variety of personality types

Ability to type at least 35 words per minute

Proficient with Microsoft Office applications (i.e. Word, Excel, PowerPoint) required

Strong attention to detail and ability to maintain a high level of accuracy

Strong problem solving skills

Highly motivated and reliable self-starter

Must be flexible

Physical & Environmental Factors

Ability to work at least a 40 hour per week schedule Monday-Friday, with occasional overtime as needed

Ability to sit for long periods of time